Solution 06 of 09
Communicate layer
Communications & engagement
Customers and staff reach you by phone, text, email and the web. We help bring those channels together so every team can respond quickly and consistently.
What it covers
2 capability areas, 22 capabilities.
From the 3S Technology Solution Stack. Scope varies by organization; we confirm what is needed before recommending anything.
- 01
Contact center
10 capabilities
- Automatic call distribution (ACD)
- APIs and SDKs
- Branded caller ID
- Call and screen recording
- CRM/ERP integrations
- Dialers
- Inbound, outbound and blended
- Interactive voice response (IVR)
- Omnichannel and digital engagement
- Voice, email, chat, social, SMS and video
- 02
Reporting and engagement
12 capabilities
- Analytics and BI
- Self-service
- UC integrations
- CPaaS
- Call forwarding
- Voicemail
- Caller ID
- Messaging and chat
- Conferencing
- Collaboration tools
- Presence
- Mobile access
Before you buy
Questions worth answering first.
Use these with any provider, including us. Good answers make the decision easier; vague ones tell you where to dig.
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How many different phone systems are running across our locations today?
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When someone calls with a question, how quickly do they reach a person?
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Can we reach every customer by text, voice and email from one place?
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Do our phones connect to our CRM or core business systems?
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Can we see call volume and missed calls by location or team?
How 3S helps
Solutions. Service. Support. Applied to communications & engagement.
- 01
Understand
Map every channel customers and staff use to reach you today.
- 02
Connect
Compare cloud phone, contact center and messaging platforms on what your teams need.
- 03
Support
Support rollout, training and the changes that come as you grow.
By industry: K-12 education
Communications & engagement for K-12 schools and districts.
Districts talk to families every day by phone, text, email and the web. We help bring those channels together so front offices, help lines and the district office can respond quickly and consistently.
More on technology for K-12 education →-
Cloud phone systems for every school and the district office
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Contact center for enrollment, transport and help lines
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Text, email and voice messaging to reach families
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Call recording and reporting for district-wide visibility
Platforms
Partners for communications & engagement
Start a conversation
Talk to us about communications & engagement.
Tell us what you have in place today and what is not working. We will help you figure out the next step.
